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How to Prepare for Your First Telehealth Session

We STRONGLY recommend that you test your device and/or download the app in advance. So, you’ve booked yourself a Telehealth Appointment… Now what?

We STRONGLY recommend that you test your device and/or download the app in advance. This way we can avoid spending precious appointment time focusing on getting the technology going instead of focusing on assessing and resolving your injury.

If you’re a new patient, you will first have to set up your account. You should receive an email titled “Welcome to InReach Online Physio”. Click “Set up your account”.

  • You can then create your username/email address and password

  • fill out your contact info

 This will then get you to your main JaneApp Account page:

If you haven't already, please fill out the intake form! That way we may be able to directly bill your insurance provider and we can get a bit more information about how your injury is affecting you.

Once you’ve created your account, there are 2 ways to log into your online video appointment and test your set-up: via your Email and via your JaneApp Account.


30 minutes before your Telephysiotherapy session, you will get an email titled “Appointment Reminder”. Scroll down towards the bottom and click “Begin Your Online Appointment”.

This will then lead you to the “Begin Your Online Appointment” page – where you’ll need to click the “I Consent, Begin Online Appointment” button.


  • If you’re using a computer, laptop, or android device – make sure you’re using the CHROME web browser (as Safari and Firefox do not work…)

  • However, if you’re using an iPhone or iPad, you will first need to download the “Jane App” application from the App Store. THEN return to your “Appointment Reminder” email, and again scroll down to click “I Consent, Begin Online Appointment” button.


Using the Google Chrome browser, log-into your JaneApp Account (which you created with the “Welcome” email) using your username/email and password at:

Click on “Test My Setup”  and then “Test My Video” to practice (see dotted circle)

OR Click on “Begin” for logging onto the actual appointment (see full circle). Note this option will only show up 30 minutes before your appointment.

Click “OK” (or “Allow access") to both the microphone and camera with any pop-ups… Or click directly on the microphone (left of the red hang-up button) and camera (right of the red hang-up button) icons.

Your physiotherapist will let you into the session when they’re ready to begin.

Other Tips:

  • You are more than welcome to have a friend or family member who is more comfortable with technology be there to help you log on and get the device set-up.

  • Internet Speed: You can check your internet speed here at . Ideally, you want more than 15Mbps. To help increase the speed and strength of your internet connection, you can move your device physically closer to the router and make sure no other apps, devices, or family members are using the internet (eg Netflix, Youtube, Fortnite, Spotify).

For MORE information (and handy videos) re logging onto your session, check-out Jane App’s videos

If you’re still having trouble logging on, check-out their trouble shooting guide:



We are here to help!

Other Non-Tech Tips:

Prep your space

  • You want to have the physical room to move your arms overhead, do a squat, and walk (so we may analyze your gait).

  • We recommend conducting your telehealth session in a private room at home (and not a public space such as a park or grocery store) to limit interruptions and maintain the confidentiality of your medical information.

What to wear?

  • for headaches, neck, mid-back, shoulder, and arm problems – please wear long hair up and for women a tank top (so we can observe your posture, shoulder blade position, etc…)

  • for low back, hip, knee, and ankle/foot problems – please wear shorts or pants that can roll up over the knee (so we can look at your alignment and/or any swelling)

Thanks in advance for taking the time to get your technology ready - and please do not hesitate to reach out if you have any questions! We are always InReach and are looking forward to meeting and working with you.

By: Susan Herdman, Registered Physiotherapist

Book a telephysio / online physio / virtual physio / video physiotherapy appointment with a registered physiotherapist in British Columbia. InReach Online Physio services communities in northern and rural BC, such as Masset, Queen Charlotte, Fraser Lake, Fort Nelson, Fort St James, Dease Lake, Fort St John, Dawson Creek, the Gulf Islands, and more! InReach works closely with the First Nations Health Authority, Island Health Authority and Northern Health Authority.

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